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Crisis Leadership
De-escalation Strategies for High-Stress Crisis Environments.
Danielle Lord, PhD
Founder, Archetype Learning Solutions
April 29, 2024
7 min read
Acute stress triggers biological fight-or-flight responses. Verbal de-escalation techniques ground teams and restore rational decision-making in high-stakes situations.
Core De-escalation Principles
- Tone & Body Language Neutrality
- Validating Emotion Without Endorsing Aggression
- Offering Structured Choices
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